Comcast Wins ‘Golden Poo’ Award for Worst Customer Service in America
April 27, 2010
(ChattahBox)—Congratulations Comcast! At a time when Comcast Corp. is about to become one of the largest media conglomerates in the world, with its acquisition of NBC Universal, the company has earned a dubious award as the Worst Company In America for 2010. Hooray! The honor was bestowed by the Consumer Reports-owned blog Consumerist, after fielding reader nominations. Comcast “beat out” top nominees Ticketmaster, Bank of America and Cash4Gold, to receive “the Golden Poo” trophy, for its “horrendous service, exorbitant costs, throttled internet and plans to acquire NBC Universal.”
According to Consumerist’s tongue-in-cheek announcement, the Philadelphia-based Comcast, can now run up up the steps of Philadelphia Museum of Art, just like Sylvester Stallone in the original “Rocky” movie:
“After four rounds of bloody battle against some of the most publicly reviled businesses in America, Comcast can now run up the steps of the Philadelphia Museum of Art and hold its hands high in victory — it has bested everyone else to earn the title of Worst Company In America for 2010. In a three-day, knock-down, drag-out bout with Ticket “Apollo Creed” Master, the little cable company that could showed just how badly their horrendous service, exorbitant costs, throttled internet and plans to acquire NBC Universal have ticked the Consumerist readers.All that remains is for the Golden Poo to be delivered to Comcast HQ in the City of Brotherly Love. We fully expect them to set it in a place of honor in the lobby, where all guests can see it.”
Comcast responded to its “win” as the Worst Company In America, with a pledge to do better:
“We’re working everyday to improve our customers’ experiences with us, including offering a Customer Guarantee that’s backed by significant operational changes. We’ve taken steps over the past two years to improve our product reliability and service, and if a problem does occur, we work to quickly to resolve it, find the root cause and make changes so it won’t happen again. Our goal is to provide a consistently positive experience at every point in a customer’s relationship with us, and the Guarantee clearly outlines what we’re doing to hold ourselves accountable to live up to their expectations.”
If you say so Comcast. Again, congrats!