Comcast Wins ‘Golden Poo’ Award for Worst Customer Service in America

April 27, 2010

(ChattahBox)—Congratulations Comcast! At a time when Comcast Corp. is about to become one of the largest media conglomerates in the world, with its acquisition of NBC Universal, the company has earned a dubious award as the Worst Company In America for 2010. Hooray! The honor was bestowed by the Consumer Reports-owned blog Consumerist, after fielding reader nominations. Comcast “beat out” top nominees Ticketmaster, Bank of America and Cash4Gold, to receive “the Golden Poo” trophy, for its “horrendous service, exorbitant costs, throttled internet and plans to acquire NBC Universal.”

According to Consumerist’s tongue-in-cheek announcement, the Philadelphia-based Comcast, can now run up up the steps of Philadelphia Museum of Art, just like Sylvester Stallone in the original “Rocky” movie:

“After four rounds of bloody battle against some of the most publicly reviled businesses in America, Comcast can now run up the steps of the Philadelphia Museum of Art and hold its hands high in victory — it has bested everyone else to earn the title of Worst Company In America for 2010. In a three-day, knock-down, drag-out bout with Ticket “Apollo Creed” Master, the little cable company that could showed just how badly their horrendous service, exorbitant costs, throttled internet and plans to acquire NBC Universal have ticked the Consumerist readers.All that remains is for the Golden Poo to be delivered to Comcast HQ in the City of Brotherly Love. We fully expect them to set it in a place of honor in the lobby, where all guests can see it.”

Comcast responded to its “win” as the Worst Company In America, with a pledge to do better:

“We’re working everyday to improve our customers’ experiences with us, including offering a Customer Guarantee that’s backed by significant operational changes. We’ve taken steps over the past two years to improve our product reliability and service, and if a problem does occur, we work to quickly to resolve it, find the root cause and make changes so it won’t happen again. Our goal is to provide a consistently positive experience at every point in a customer’s relationship with us, and the Guarantee clearly outlines what we’re doing to hold ourselves accountable to live up to their expectations.”

If you say so Comcast. Again, congrats!


Comments

2 Responses to “Comcast Wins ‘Golden Poo’ Award for Worst Customer Service in America”

  1. Old Man Dotes on April 27th, 2010 1:33 pm

    Yeah, right, Comcast. Maybe instead of spending millions on changing your name to Xfinity, you should have invested something in customer service training – even hiring Americans to answer the phones, for example.

  2. Chris on February 8th, 2011 1:36 pm

    Comcast deserves this award for sure, empty promises, lies, poor techs, my internet has been in and out for weeks now, they send a tech out he said it is fixed by changing out the modemn and the next thing you know it is out again, they say they are going to be there and then you call to say they aren’t here and you find out some dim witted idiot in Dispach cancelled your appt. and then they want to make it for another date several days down the road, I have spoken to several supervisors and have gotten nowhere, what does it take to get something done and not be lied to. I wish I could get ATT uverse here, I had it when I lived 15 miles from here and it was great, I never had to call them it always worked and they were cheaper than comcast but for some reason they are not allowed in my area. I thought we lived in a free country.COMCAST IS THE WORST COMPANY EVER

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