T-Mobile Sidekick Owners May See Lost Data Recovered

October 13, 2009

(ChattahBox) — After announcing the likely loss of personal data that Sidekick users had stored on servers maintained by Microsoft, T-Mobile said on Monday that some of the phone numbers, photographs and other data that its customers using Sidekick phones lost as a result of the failure of a Microsoft computer system might be recoverable. There are about one million Sidekick users, but not all of them have lost data.  In a joint statement issued at 5:15 PM PDT on Monday, T-Mobile and Microsoft said that they’d made significant process restoring service to customers and that some of the lost personal data, may be recoverable. The update offers no clarification about the reason for the data loss, which a widely cited claim has attributed to a botched Storage Area Network upgrade that had been outsourced to Hitachi.

The companies said that they’re continuing to work around-the-clock to resolve the situation and that they’re hopeful they can restore data for a majority of their customers. For customers whose data cannot be recovered, T-Mobile and Microsoft have increased the compensation.
Previously, information posted on T-Mobile’s online forum indicated that affected Sidekick customers would receive a one month credit for the data portion of their service plan.  On Monday evening, the companies said that customers who experienced a significant loss of data would receive a $100 credit from T-Mobile, in addition to the one month data service credit. The card can be used for T-Mobile products and services or to pay down a customer’s bill.

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Comments

5 Responses to “T-Mobile Sidekick Owners May See Lost Data Recovered”

  1. Chris Brown on October 13th, 2009 2:27 pm

    I think that they did a great job at first but now they really need to get it together.

  2. edwin sanchez on October 15th, 2009 11:15 pm

    Wow…I wasnt really expecting this…

  3. Replica Gucci Shoes on October 16th, 2009 4:35 am

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  4. Christian Louboutin Replica on October 30th, 2009 10:53 pm

    The companies said that they’re continuing to work around-the-clock to resolve the situation and that they’re hopeful they can restore data for a majority of their customers. For customers whose data cannot be recovered, T-Mobile and Microsoft have increased the compensation.
    Previously, information posted on T-Mobile’s online forum indicated that affected Sidekick customers would receive a one month credit for the data portion of their service plan. On Monday evening, the companies said that customers who experienced a significant loss of data would receive a $100 credit from T-Mobile, in addition to the one month data service credit. The card can be used for T-Mobile products and services or to pay down a customer’s bill.

  5. asics tiger on March 2nd, 2010 12:28 am

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