Nexus One Already Gaining Momentum…In The Complaint Department
January 11, 2010
U.S. (ChattahBox) – The hype leading up to the release of Google’s first smartphone, the Nexus One, was great. But within minutes of many switching it on they discovered more problems than they expected.
There have been a great deal of complaints from all side, from distributors to developers, but the loudest cries have been come the consumers.
The main issue has been connectivity.
For some, they have a connection that goes in and out frequently, and makes it hard to use the 3G network. Others have been unable to get a connection at all, and still others have a constant switch between 3G and EDGE for no apparent reason.
When they call to get help on this issue there is a problem of finding someone who knows what they are talking about.
Apparently, Google is only taking emails for support.
TMobile, which is the only service available for the Nexus One at the moment, seems to be directing support to the manufacturer, HTC.
HTC is directing support to TMobile.
Nexus One users are going into rage-induced shock.
It seems to be the common problem with first generation electronics, so we shouldn’t be surprised. But you would think they at least would have had better customer service to deal with potential bugs.